House of Maji ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through https://houseofmaji.com, how we use it, and your rights under the Kenya Data Protection Act, 2019.
1. Who we are
House of Maji, Gateway Mall, 2nd Floor, Syokimau (Mombasa Road), P.O. Box 1227-00518, Kenya. Contact: info@houseofmaji.com · 0112 363 100.
2. Information we collect
- Information you give us — when you submit our enquiry form or contact us by call, WhatsApp or email: your name, phone number, the solution you're interested in, your location and any message.
- Usage information — collected automatically via cookies and analytics tools (for example Google Analytics / Google Tag Manager and the Meta Pixel): pages viewed, device and browser type, approximate location and how you interact with the site.
3. How we use your information
- To respond to your enquiry and provide quotes, assessments, installation and after-sales service.
- To process and support orders, servicing and warranty claims.
- To improve our website and understand how visitors use it.
- To send you relevant updates or offers where you have agreed to receive them.
4. WhatsApp & messaging
When you contact us through WhatsApp, your message is also handled under WhatsApp's own terms and privacy policy. We use the details you share only to assist with your enquiry.
5. Cookies & analytics
We use cookies and similar technologies for essential site functions and for analytics. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.
6. Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate (for example hosting, analytics and communications), and where required by law. Some providers may process data outside Kenya; where they do, we take steps to ensure appropriate protection.
7. Data retention
We keep your information only as long as needed for the purposes above, to meet legal and accounting obligations, and to support any ongoing service or warranty.
8. Your rights
Under the Data Protection Act, 2019 you have the right to access, correct, update or request deletion of your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email info@houseofmaji.com. You may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya.
9. Security
We take reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
11. Contact
Questions about this policy or your data? Email info@houseofmaji.com or call 0112 363 100.