Resources
Frequently asked questions
Answers grouped by topic. Can't find yours? Call or WhatsApp us — we reply within minutes.
Homes
How do I know if my water is healthy?
The only sure way is a water test. We check physical, chemical and microbiological quality and give you a clear report — see our Water Testing & Analysis service (KES 10,000).
RO or UF for my home?
Salty, hard or high-TDS water needs RO; water mainly affected by bacteria or particles can use UF. We'll advise after a quick test or chat.
How long does installation take?
Most domestic systems are installed and commissioned in a single visit by our in-house technicians.
Water refill business
How much can I earn?
Clients typically see KES 3,000–30,000 in daily sales at 40–60% margins, paying back in about 6–12 months depending on location.
Which package do I need?
It depends on your water source — salty/borehole water needs RO; clean municipal/tank water can use the Wakulima or Fresh-water packages.
Do you help with licences?
Yes — county business permit, county health certificates, and KEBS, NEMA and KRA requirements for packaging.
Schools
Is the school water audit really free?
Yes. The free water audit is offered to schools (limited pilot slots across the ASK corridor) before any recommendation.
How is the cost structured?
Termly: a commitment fee secures your slot, Year 1 covers the machine, installation and service, and Year 2 onward is maintenance and water assurance.
How affordable is it?
The Growth 250 package works out to roughly KES 10 per learner per school day — less than one mandazi.
Pricing
Where can I see prices?
Prices are listed on each solution page — homes from KES 30,000, refill kits from KES 99,500, school plans, franchises and a KES 10,000 water test.
Do prices include installation?
Most packages include professional installation and commissioning; final sizing is confirmed after assessment.
Maintenance & service
How often does a system need servicing?
Sediment/carbon filters about every 6 months, RO membranes every 2–3 years, UV bulbs about yearly — we set reminders for you. See our Service & Maintenance page.
Do you supply spare parts?
Yes — we stock genuine filters, RO membranes, UV bulbs, pumps and fittings. See our Spare Parts page.
Talk to a water engineer today
Reach a human in one tap — by call or WhatsApp. We typically reply within minutes.